1. Introduction
This Privacy Policy describes how Canestanco 18 collects, uses, and protects your personal data when you visit our website or use our services. We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR - EU 2016/679).
2. Data Controller
The data controller responsible for processing your personal data is:
3. Personal Data We Collect
We collect and process the following types of personal data:
- Booking Information: Name, email, phone number, address, payment details.
- Communication Data: Emails, messages, or inquiries sent to us.
- Website Usage Data: IP address, device type, browsing behavior (collected via Google Analytics).
- Legal Requirements: Guest identification details, if required by law for check-in registration.
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual necessity: To process bookings and provide accommodation services.
- Legal obligations: Compliance with tax regulations and guest registration laws.
- Legitimate interest: Improving our services and ensuring website security.
- Consent: For marketing communications (if explicitly agreed to).
5. Data Retention
We retain your personal data only for the necessary duration:
- Booking and billing records: Up to 10 years (for tax and legal compliance).
- Contact inquiries: Up to 1 year.
- Google Analytics data:
- User data retention: 14 months
- Event data retention: 2 months
6. Sharing and Third Parties
We do not sell or rent your personal data. However, we may share data with:
- Payment providers (e.g., Stripe, PayPal) for booking transactions.
- Authorities when required by law (e.g., guest registration with local authorities).
- Google Analytics for website usage tracking (data is anonymized).
7. Your Rights Under GDPR
You have the right to:
- Access your data and receive a copy.
- Rectify incorrect or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict or object to data processing.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with a Data Protection Authority if you believe your data is misused.
For any requests regarding your personal data, contact us at info@canestancoliving.com.
8. Cookies and Tracking Technologies
For details on how we use cookies, please refer to our Cookie Policy.
9. Security Measures
We implement security measures to protect your data from unauthorized access, alteration, or disclosure.
10. Changes to This Privacy Policy
This policy may be updated periodically. The latest version will always be available on this page.
For any questions or concerns, please contact us at info@canestancoliving.com.
